- First connection - request for a login and password with a set-top box
- Login and password do not fit
- Access to restricted channels or PIN code
- How to reboot the console on Rostelecom
- If nothing helped
- Data entry at the first connection
- Error "invalid login or password"
- The correct port on the router
- Data recovery
Interactive television, of course, is a convenient service with a huge range of options. But, alas, all the useful functions of IPTV are provided with rather complicated equipment, which, like any other equipment, periodically fails. One of the most common problems faced by subscribers is the prefix Rostelecom asks for a username and password. Let's talk about how to act in such a situation.
- Password request at the first connection
- How to recover a lost password?
- The message "Wrong login" what to do?
- Advice for advanced users
- Prefix asks for a PIN code
- What if nothing helps?
Installing IPTV technicians of the company, and took up the connection yourself, you will definitely see a dialog box, as in the photo below.
The algorithm of action in this case is very simple: find a contract with Rostelecom, and in it a page with credentials for television services. Using the remote control, enter the login and password from the agreement into the appropriate fields. If the contract is lost, check for the presence of a sticker with technical data on the body of the device or its box. The information you need may be listed there.
Attention: the login and password of the prefix Rostelecom must be entered in strict accordance with the contract or sticker. Observe the case of letters. Be careful when reading the characters (do not confuse the number zero and the letter o, for example). If the prefix says that the entered data is incorrect, try entering all possible options for reading the characters.
Huawei router at Rostelecom.
This situation is usually associated with problems on the IPTV authorization server, or if your equipment does not have access to this server. The simplest thing you can do here is to completely reboot the console and the power router. Yes, all Rostelecom subscribers do not like this procedure, but, as a rule, it helps to solve most problems.
- turn off the TV;
- unplug the set-top box;
- turn off the router;
- wait 3-5 minutes;
- plug the router into an outlet;
- wait until all the lights on the panel light up as usual;
- turn on STB-console in the network;
- turn on the TV.
Important: you can reboot the equipment only on power. You do not need to search the Reset button on the router or set-top box, reset the settings using a pin or needle. After such an operation, you definitely have to call the wizard to restore the equipment. Rebooting the power will not damage the console and modem, but will update their configuration.
After a reboot, the message from the set-top box Rostelecom "Invalid login" should not appear. If the situation repeats - check which connector on the router is connected to the TV cable from the console. Perhaps, for some reason, the cord connection was broken, and you or someone from the household plugged the plug is not in the right place.
For television on routers Rostelecom are the third and fourth port. Most often, the default is to set up broadcasting to port number 4. If the cord is connected to a different connector, unplug it and insert the plug into the fourth socket. After this, it is advisable to restart the console, the login and password request should disappear.
Instructions for setting up, we cited in previous publications.
What you need to check? The port to which the television is connected, the login and password specified in the properties of the router, and the network identifiers VPI and VCI. In some cases, it helps to completely remove the TV settings from the settings and reinstall it. But this should be done only if you already have some experience in setting up equipment of this category. As a last resort - strictly under dictation of the operator of technical support.
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In this case, the dialog box will look different than in the photos above. It will have only one input field, and in the header there will be a request to enter the PIN code, and not the access password. This happens in the case when parental control has been established on the TV, or a profile has been created with restrictions on possible actions.
In this case, everything is much simpler. For any prefix Rostelecom pin codes are standard - four zeros, or four units. Enter one of them from the remote in the dialog box. If did not work - enter another. After that, go to the TV settings and in the "My Settings" section, select the "Access Level" section. Here you need to select the line "18+" and press the "OK" key on the remote. Thus, you remove all the established restrictions and get rid of the risk of re-requesting PIN codes.
technical support of the company at number 8-800-1000-800 and explain the situation to the operator. First of all, you will be offered the standard actions described in this article. Even if all of you have already done them, do not argue with a specialist, repeat everything under his dictation. It is possible that at some step you made a mistake, or during the reboot of your equipment, the operator at the same time reloads the port at the station, which will lead to the restoration of the service. Do not forget to also verify with the technical support login and password for the console.
If the front line cannot help you, an application for technicians of higher qualification will be made. The master will call you back within 24 hours and try to restore the service remotely. If it does not work, you agree with him about the exit of the technician to the house. At Rostelecom, this service may be chargeable, but this information can only be clarified directly from field specialists.
All users who connect IP TV at home always face the same type of questions. These include access to their account, which they can get by entering their username and password. Therefore, it is worth considering all the arising gaps when setting up the equipment and connecting to the television from this provider. Thus, it will be easier for users to handle them on their own.
If you decide to become a user of one of the most popular services of the company - interactive television, then you should be ready to connect the equipment and, therefore, set up its work.
The wiring diagram is simple, but it is not enough to simply connect all the cables from the device to the device, because you still need to make the first entry, which requires you to have your login details - a login and password. Such data should be provided to you at the time of signing the contract with the service provider Rostelecom. They just need to enter.
First connection - request for a login and password with a set-top box
If you are connecting your equipment for the first time, then be ready to enter this information, because when you connect for the first time, the user needs to register with the provider’s network in order to access the broadcast.
Your login and access password is easy to find in your contract that you entered into. They are marked with a special graph. Enter them simply enough - for this you can use the remote from the console. Be attentive to the case of writing, because in this case, many make mistakes and instead of writing a capital letter, they write a lowercase letter.
In this case, an error occurs, and the user cannot log in. In this regard, carefully rewrite the data that you have in the contract.
Login and password do not fit
If, when entering data, you have this error, then you should double-check the data that you enter during connection. You may be confusing some numbers with letters or case of letters entered, or characters entered.
Also pay attention to the language in which you enter the data. If all else fails, try simply rebooting all the equipment and re-doing the operation. To do this, you just need to turn off the power on all devices and then wait five minutes.
Access to restricted channels or PIN code
There is also another situation that new users often confuse with the subscriber authentication in the network. It occurs under the following conditions - when a subscriber tries to access channels that have limited access .
In this case, a window appears on the TV screen in which the user is prompted to enter a special code. Such a situation occurs in one case - when the Parental Control service is activated on your tariff.
And therefore, a number of channels are blocked on your set-top box, that is, limited access is established - access by password, which is the pin code in this situation. If you have forgotten your access code, you can always view it in personal account user
How to reboot the console on Rostelecom
So, you are faced with a problem when you have a frozen image on the TV or just the broadcast has ceased to be available. In such cases, you first need to check access to the Internet.
This is done quite simply with the help of a phone or a computer, just to enter any site, if it opens - it means that everything is in order with the Internet and you can proceed to clarifying the tracking reason.
The second possible reason - This is a hangup of the console, this quite often can occur due to a voltage interruption in the network. In such cases, just restart your console. You can do this by simply turning off its power for 5 minutes and reconnecting it.
If nothing helped
In this case, you need to seek the help of specialists of the company. This can be done in various ways that are available to you, as the current subscriber of the company. The support service works according to the specified schedule for the department in your region. So, you can reach for help in the following ways:
- Call the number 8 800 1000 800 and get advice by telephone
- Call the master to his house at the above described number
- Apply on the company's website, via the feedback form
- Contact the nearest company office, have a passport with you
Remember, if you are unable to do something by yourself, there will always be a company specialist who can help you set up and connect the equipment.
Leave your comment:
Interactive television is gaining popularity every day. This entertainment is available to everyone, you just have to buy the necessary equipment. With the new equipment most often there is a problem in his proper connection . Users of services who have decided to abandon the work of the company's technicians have many questions. The easiest is to connect the set-top box to the TV and power supply. But what to do when you need a login and password for the prefix "Rostelecom"?
Data entry at the first connection
Requesting a username and password at the moment when the equipment is connected for the first time or has been replaced is common. This is necessary to activate the set-top box on the Rostelecom server and gain access to the broadcast. And how to find out what you need to enter? The credentials that are typed into the appropriate fields using the remote control on the TV screen can be found:
- in the special column of the contract concluded with the company;
- also the necessary information is on a sticker that is located on the equipment case or box from it.
When entering this data, it is important to keep a spelling register. If instead of the number "3" enter the letter "h", or register the capital letter instead of the lowercase letter, the system will generate an error and the activation will not be performed. Knowing this, one can avoid numerous unsuccessful attempts. Therefore, "Rostelecom" asks users to carefully look at the TV screen and enter the characters based on their register, prescribed in the contract. After all, all users must activate the services "for its proper operation.
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Error "invalid login or password"
If a login and password is requested for the first time after connecting, this is a necessary procedure for activating a new set-top box in the provider's network. And what to do if they are requested by equipment that has been in use for a long time? Especially, when after entering the login and password prescribed in the contract, the prefix still gives an error that they are entered incorrectly and denied access to the broadcast? This situation may be caused by the fact that at the moment there are problems on the provider's server or the equipment does not have access to it. In this case, you must reboot the console and the router.
This should be done in accordance with the following points:
- Turn off the TV;
- Disconnecting the console from the power source;
- Disable the router;
- Waiting for 3-4 minutes;
- Connecting the router to the power supply;
- Connecting the set-top box to the network;
- Turn on the TV.
An important aspect is the fact that the equipment can be rebooted only by disconnecting it from the power source. Please do not look for the reset button on the router case or set-top box and do not reset the settings using studs or needles, as in this case only the master working at Rostelecom can restore the equipment. Rebooting by disconnecting the equipment from power does not harm the console and modem, but updates their configuration. If the reboot is done correctly, the error "invalid login or password" will no longer disturb.
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The correct port on the router
If all actions were performed correctly, a reboot was made, but the error still occurs, and the Rostelecom set-top box requires a login and password, the problem may be that the plug of the TV cable is connected to the wrong connector.
For TV broadcasts on Rostelecom’s routers, the third and fourth slots are used. If the plug is connected to another port, you need to disconnect it and switch to the fourth connector. After connecting, it is necessary to reboot the equipment, so the problem of the TV set-top box requesting credentials should be resolved.
It is worth asking for help to the technical support of the company to restore the login and password in the absence or loss of the contract and if it is impossible to read the data from the sticker on the case or box. Since the data of each user is stored in the database of the company, the operator has the right to provide them, but in return you will need the contract number, F. I. O. the subscriber with whom he was signed and his passport data. For successful identification, the subscriber data dictated to the operator must match the data specified in the contract concluded with the company for Rostelecom TV services. After a 10-minute wait, the technical support officer will provide the necessary information. If an employee of the RTK has problems and he cannot name the necessary symbols, they can be restored and obtained by contacting any office of the company with a passport and the original contract, which you need to take with you.The message "Wrong login" what to do?
What you need to check?
To know the debt for using the Internet?
But what to do when you need a login and password for the prefix "Rostelecom"?
And how to find out what you need to enter?
And what to do if they are requested by equipment that has been in use for a long time?
Especially, when after entering the login and password prescribed in the contract, the prefix still gives an error that they are entered incorrectly and denied access to the broadcast?